Complaints and Concerns

A formal complaint is a request for the resolution of a problem, conflict, concern or issue that negatively impacts a student or students. Student formal complaints may include (but are not limited to) issues regarding classroom instruction, college policies, procedures, services and offices. Students are encouraged to review CCC’s formal complaint procedures prior to submitting a complaint.

Student Complaint Procedures 

To submit a formal complaint, each student must complete the CCC online formal complaint form. You may click on the link at the bottom of this page to begin the process of completing this form.

Informal Resolution

Students are strongly encouraged to resolve any concern by talking with the staff member/administrator and his/her supervisor if necessary in an attempt to come to a resolution prior to resorting to filing a formal complaint. 

Grade Appeals

The formal complaint process is not for grade appeals. Should a student wish to contest a grade earned in a class, procedures are available in CCC’s online catalog.

Reporting Other Types of Incidents